Return

Return and Exchange Policy

Thank you for shopping with us! We strive to ensure that you are satisfied with your purchase. If you need to return or exchange an item, please follow the guidelines below:

• Eligibility for Returns and Exchanges

  Items must be returned within 30 days of receiving your order. Products must be unused, undamaged, and in their original packaging with tags attached. Certain items (e.g., customized products, hygiene products) are non-returnable unless there is a defect.

• Return Process

  To initiate a return or exchange, please contact our customer service team at SUPPORT@HINYEKNIFE.COM. Provide your order number and the reason for the return/exchange. We will respond within 3 business days with instructions for your return.

• Shipping Costs

  For defective or incorrect items, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping fees.

• Refund Processing

  Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds will be issued to your original payment method, and the time it takes for the funds to reflect in your account may vary based on your bank.

• Additional Information

  If you receive an item that is damaged or incorrect, please contact us within 24 hours of receiving your order. We reserve the right to modify this policy at any time, and any changes will be reflected on this page.

If you have any questions, please don’t hesitate to reach out to our customer service team. We are here to help!

1. Eligibility for Returns and Exchanges Items must be returned within 30 days of receiving your order. Products must be unused, undamaged, and in their original packaging with tags attached. Certain items (e.g., customized products, hygiene products) are non-returnable unless there is a defect. 2. Return Process To initiate a return or exchange, please contact our customer service team at SUPPORT@HINYEKNIFE.COM. Provide your order number and the reason for the return/exchange. We will respond within 3 business days with instructions for your return. 3. Shipping Costs For defective or incorrect items, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping fees. 4. Refund Processing

Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds will be issued to your original payment method, and the time it takes for the funds to reflect in your account may vary based on your bank. 5. Additional Information If you receive an item that is damaged or incorrect, please contact us within 24 hours of receiving your order. We reserve the right to modify this policy at any time, and any changes will be reflected on this page. If you have any questions, please don’t hesitate to reach out to our customer service team. We are here to help!