30-Day Money-Back Guarantee for Any Reason

Products may be returned for a full refund for any reason within 30 days of the date of purchase. Please contact customer service once the item is delivered to the warehouse so the refund process will start.

* Returns must include all accessories

* Items must include original packaging

* For non-quality related warranty claims, the buyer is responsible for shipping costs

* For non-quality related warranty claims, We refunds the cost of the product itself

* Returns may be rejected if items do not meet the above requirements

Note: If there is a problem with the product you purchased and apply for a return for a refund, please ensure that the gift is in good condition and returned together. If the gift cannot be returned due to the buyer's reasons, or is damaged or lost during the return, the seller shall not refuse the return of the transaction product. , but the corresponding price can be deducted from the transaction payment according to the gift value.

Replacement process:

If you find that the product is defective or missing parts after receiving the package, please contact customer service at support@yybkm.com and provide the following information:

Order number from online purchases made through us.

Buyer must provide

clear photos containing:

① Outer package with SKU label

② Outer package with waybill information

③ Product quantity or defective product photos.

Once confirmed, our support team will help to arrange a replacement or refund for you. Please note that we will not be able to provide you with a replacement or refund if the information is incomplete.

Refund requests for the 30-day money-back guarantee expire 30 days after starting a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through our online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues

Our limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims purchased through our Authorized Distributors and Retailers (such as Walmart and Costco, BestBuy) are handled post-sale by the respective distributors and retailers.

Warranties on all replacements follow the same warranty timeframe of the original defective item. Warranties on products are void after having been fully refunded.

Process:

Buyer must provide sufficient proof of purchase

We must document what happens when buyers troubleshoot the product

The defective item’s serial number and/or visible proof depicting the defect are required

It may be necessary to return an item for quality inspection

For defective items that we have returned, warranties on those replacements are voided if the wrong item is returned to us or if the defective item is not returned.

Valid proof of purchase:

Order number from online purchases made through yybkm.com.

Sales invoice

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Shipping costs must be covered by the buyer in the following situations:

Returning products for any reason other than a proven defect

Warranty claims on items taken outside the original country of purchase

Buyer’s accidental returns

Returning personal items

Returning items claimed to have defects but found by our quality control to be in working condition

Returning defective items in international shipping

Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

Products without sufficient proof of purchase

Lost or stolen products

Items that have expired their warranty period

Non-quality-related issues (after 30 days of purchase)

Free products

Repairs through 3rd parties

Damage from outside sources

Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

Purchases from unauthorized resellers

we are not liable for:

Loss of data incurred from the use of our products

Returning personal items sent to us.

When returning items with a prepaid shipping label provided by yybkm.com, yybkm.com takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. yybkm.com does not provide refunds for items damaged in transit for non-quality-related warranty claims.